Official Documents

Privacy Policy bwb365 –
Data Protection Your Privacy

Bwb365 takes every member's privacy seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act (PDPA).

Updated: 1 January 2026
256-bit
SSL Encryption
0
Data Sold / Shared
PDPA
Full Compliance
24/7
Security Monitoring

bwb365 Privacy Commitment: By using the bwb365 platform, you agree to the collection and use of information as described in this Privacy Policy. We never sell, rent or disclose your personal data to third parties for marketing purposes without your consent.

1 Information We Collect

Bwb365 collects your personal information only when you register an account, use our services, or interact with our platform. All data collection is conducted transparently and solely for the purposes stated in this Privacy Policy.

A. Information You Provide Directly

  • Registration information: full name, date of birth, mobile number, email address, and account password.
  • Identity verification information (KYC): identity card copy (MyKad), facial photo (selfie), bank statement, and proof of current residential address.
  • Financial information: bank account number, bank name, eWallet details (Touch 'n Go, GrabPay, Boost), and crypto wallet address for deposit and withdrawal purposes.
  • Communications: any messages, complaints, or feedback you send to the bwb365 customer support team.

B. Information Collected Automatically

  • Device data: device type, operating system, phone model, and unique device identifier.
  • Network data: IP address, internet service provider (ISP) name, and approximate geographic location based on IP.
  • Usage data: pages visited, session duration, games played, bets placed, and general platform usage patterns.
  • Cookie data: session cookies and preference cookies to ensure a smooth and personalised user experience.
Note: bwb365 never directly collects credit card numbers. All payments are processed through secure third-party payment gateways that comply with PCI-DSS standards.

2 How We Use Your Data

Every piece of information we collect is used for specific and legitimate purposes. bwb365 will not use your data for any other purpose without notifying you in advance.

Purpose of Use Data Type Legal Basis
Account management & login Name, email, password Contract performance
Identity verification (KYC) MyKad, facial photo, bank statement Legal obligation
Deposit & withdrawal processing Financial information Contract performance
Fraud detection & security IP address, device data, usage patterns Legitimate interests of bwb365
Customer Support Communication records Contract performance
Marketing communications (with consent) Email, phone number Your consent
Analytics & platform improvement Anonymised usage data Legitimate interests of bwb365
Marketing Communications: You may withdraw consent to receive marketing communications at any time via your account settings or by contacting the bwb365 support team. Withdrawing marketing consent will not affect your account services.

3 Data Storage & Security

The security of your personal data is bwb365's highest priority. We implement multiple layers of technical and organisational protection to ensure your information remains safe at all times.

Technical Protection Measures

  • 256-bit SSL encryption: All communication between your browser or app and bwb365 servers is encrypted using the latest TLS 1.3 protocol.
  • Encryption of data at rest: Sensitive data such as passwords and financial information is encrypted using the AES-256 algorithm before being stored in our database.
  • Two-factor authentication (2FA): bwb365 offers two-factor authentication via SMS OTP to protect your account from unauthorised access.
  • 24/7 threat monitoring: The bwb365 Intrusion Detection System (IDS) monitors suspicious activity around the clock and automatically responds to security threats.
  • Data segregation: The bwb365 production environment is fully isolated from the development environment to prevent unintentional data exposure.

Data Retention Period

Bwb365 retains your personal data for the period necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law:

  • Active account data: retained for the duration your account is active plus an additional 5 years after account closure for compliance purposes.
  • Financial transaction records: retained for 7 years in accordance with accounting and anti-money laundering (AML) legal requirements.
  • Customer support communication logs: retained for 2 years.
  • Cookie data: session cookies are deleted when you close your browser; preference cookies are stored for a maximum of 12 months.
PDPA compliance: bwb365 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). Our Data Protection Officer ensures all data handling practices are continuously updated in line with the latest legislative developments.

4 Information Sharing & Disclosure

Bwb365 does not sell, rent, or trade your personal data to any third party. However, there are limited circumstances where we need to share certain information with trusted parties:

Trusted Service Providers

Bwb365 works with selected third-party service providers to operate the platform, including:

  • Payment gateways & payment processors: to facilitate secure deposit and withdrawal transactions.
  • Identity verification provider: to carry out KYC checks as required by law.
  • Server hosting provider: that store bwb365 platform data in a secure, standards-compliant environment.
  • Platform analytics provider: that help us understand usage patterns for continuous improvement — shared data is anonymised and non-identifiable.

All third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

Legally Required Disclosure

Bwb365 may need to disclose your personal information to the authorities when:

  • Ordered by a court or competent legal authority.
  • Required to comply with AML (Anti-Money Laundering) or CFT (Counter-Terrorism Financing) obligations.
  • There is an urgent need to protect public safety or prevent criminal activity.

In all such cases, bwb365 will disclose only the minimum necessary information and, where permitted by law, will notify you of such disclosure.

5 Cookies & Tracking Technologies

Bwb365 uses cookies and similar tracking technologies to enhance your user experience, ensure account security, and understand how our platform is used.

Types of Cookies Used

  • Required cookies: These cookies are essential for core platform functions such as login session management and security. They cannot be disabled.
  • Preference cookies: Saving your preferences such as language, display theme, and other personal settings for your convenience.
  • Analytics cookies: Collecting anonymous usage data to help us understand which parts of the platform are most popular and identify areas for improvement.
  • Security cookies: Helping detect and prevent unauthorized access, fraud, and malicious automated bot activity.
Cookie Controls: You may manage cookies through your browser settings. However, disabling required cookies may affect the functionality of the bwb365 platform. For more information about cookies, please refer to your browser documentation.

6 Your Rights as a User

As a bwb365 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal information. bwb365 is committed to respecting and facilitating the exercise of all these rights.

Right of Access

You have the right to request a copy of all personal data we hold about you at any time.

Right to Rectification

You may update or correct inaccurate or incomplete personal information through your account settings.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal retention obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Data Portability Right

You have the right to receive your personal data in a machine-readable format for portability purposes.

Right to Restrict Processing

In certain circumstances, you may request bwb365 to restrict the processing of your personal data.

To exercise any of the above rights, contact the bwb365 Data Protection Officer via live chat on our platform. We will process your request within 14 business days.

7 Child Data Protection

The bwb365 platform is intended exclusively for individuals who are aged 18 years and above. bwb365 does not intentionally collect, store or process any personal information from individuals who are underage.

If we determine that a child's personal data has been collected unintentionally, we will take immediate action to delete the information and close the associated account. Parents or guardians who suspect their child has registered on bwb365 are urged to contact our support team immediately.

8 Privacy Policy Amendments

Bwb365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform service improvements.

When material amendments are made, bwb365 will:

  • Displaying a clear notice on the platform's home page for at least 7 days before the amendment takes effect.
  • Sending notifications via your registered email or in-platform notices.
  • Updating the "Last Updated" date at the top of this Privacy Policy.

Continued use of the bwb365 platform after an amendment takes effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to close your account before the effective date.

9 Contact Our Data Protection Officer

Bwb365 has appointed a Data Protection Officer (DPO) responsible for ensuring ongoing compliance with Malaysia's PDPA and this Privacy Policy. If you have any questions, concerns, or privacy-related complaints, please contact us via:

  • 24/7 Live Chat: Available directly within the bwb365 platform — the fastest way to get a response.
  • Email: [email protected] — for more detailed written enquiries.

We are committed to responding to all privacy-related enquiries within 14 business days. For more complex requests involving data subject rights, processing may take up to 30 business days.

bwb365 Guarantee: Every privacy complaint will be thoroughly and seriously investigated. We will not take any retaliatory action against any member who raises a genuine and good-faith privacy complaint.
Why bwb365 Is Different

Your Privacy Is Our Priority

Bwb365 goes beyond mere legal compliance — we go the extra mile to ensure your data is truly secure and fully in your control.

Layered Encryption

Your data is protected with 256-bit SSL encryption during transmission and AES-256 encryption at rest. Two layers of protection ensuring your information remains unreadable even in the event of a breach.

Secure & Trusted KYC

The bwb365 identity verification process is implemented through a system compliant with international standards. Your KYC documents are stored in an isolated environment and accessed only by authorized personnel.

Real-Time Threat Monitoring

The bwb365 security system monitors every login activity and transaction in real time. Any unauthorised access attempt is detected and automatically blocked within seconds.

No Data Sold to Advertisers

Bwb365 has never and will never sell or rent your personal data to advertisers or third-party marketers. Your information belongs entirely to you and will not be traded.

Full Control in Your Hands

Through your bwb365 account settings, you can manage communication preferences, update personal information, and submit privacy rights requests easily without needing to contact support.

Malaysia PDPA Compliance

Every aspect of bwb365's data handling is designed to comply with Malaysia's Personal Data Protection Act 2010. Our Data Protection Officer ensures ongoing compliance at all times.

Your Data Is Safe with bwb365

With guaranteed privacy and a trusted platform, you can focus entirely on an enjoyable gaming experience. Register today and enjoy the security and peace of mind that bwb365 offers.

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